Airbnb Open LA – Day 2

LOS ANGELES, CA – NOVEMBER 18: President of Thank You Very Much Inc., author, concierge and hospitality educator Holly Stiel speaks onstage during Be a 5-Star Host at The Theatre at Ace Hotel during Airbnb Open – Day 2 on November 18, 2016 in Los Angeles, California. (Photo by Stefanie Keenan/Getty Images for Airbnb) *** Local Caption *** Holly Stiel