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You’ve prepared your space, accepted a booking, and your guest arrives—but do they realize they’re not necessarily checking into a hotel? If a guest is anticipating a continental breakfast and self-locking doors, or concierge laundry service and a room they can treat as they please, then their expectations and yours may be misaligned. This can lead to less than ideal trips and reviews, which is discouraging for everyone involved.

Nearly 40% of all bookings include a guest who has never traveled on Airbnb. So to help these travelers understand the unique, local experience they can have when they stay in your home, we’re reaching out before they arrive at your doorstep. Each new guest will receive this email prior to their arrival:

In addition to getting this email in their inboxes, all new guests will also see language reminding them that the place they’re trying to book may be different than a hotel. Notice the new bullet points added in the House Rules section below. Each new guest has to read your house rules and acknowledge how traveling on Airbnb is different than other types of travel before they can complete their booking:

These are just a couple of the steps we’re taking to help you prepare your guests for their stay. And remember, you always have control over who stays in your space. How else do you like to set expectations with new-to-Airbnb guests? Share your tips and ideas in the Community Center.