We’ve been overwhelmed with the kindness and generosity of the Airbnb community in response to Hurricane Sandy. Airbnb has seen nearly 2500 last-minute bookings for affected areas. That’s more than 4000 guests given shelter. Hundreds of those bookings came from people who live in the affected areas who needed a place to stay.
We need to do even more.
There are thousands more people in need of shelter. And there are still thousands of people with extra space. It’s time to come together.
Airbnb is now enabling people to offer space to those in need – absolutely free. People who wish to share their space at no cost to guests can sign up immediately. Airbnb Customer Service will be on hand to help any hosts with questions and issues.
Airbnb will recoup no fees from these free listings.
Let’s see what happens when we all come together to share with those in need.
Here are some answers to questions you may have:
I’ve already booked a trip to one of these regions. Can I move my reservation to a free listing?
All previously accepted reservations are still valid. Any guest cancellations will be subject to the Airbnb cancellation policy on the reservation.
What if I can’t find any available free listings?
Airbnb is working to get as many donated listings online as possible. If you are unable to find anything available, check out the Discounted Sandy Listings page.
As a host, am I still covered by the Host Guarantee?
Yes. As long as the booking is made through Airbnb, you are covered by the $1,000,000 Host Guarantee.
As a guest, why am I being prompted for my credit card information?
Airbnb needs to verify your identity in order to complete the booking. This is done by providing us with a valid credit card. If the reservation request is for a free listing, you will not be charged.
I am a host and want to donate my space. How can I tell people?
If you are hosting in the affected area, we will automatically showcase your listing in our Donated Sandy Listings List.
What if I live/am traveling outside the regions?
We have identified these regions as those most affected by Hurricane Sandy. Pricing and fees in other regions will continue as usual.