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When guests book your experience, it’s a great idea to send them a message to thank them and get them excited. Automated messages allow you to do this immediately when guests book with you. Here are a few reasons to consider using this feature:

  1. It saves you time. With this feature, you won’t have to manually send a welcome message yourself whenever a guest books with you. This is useful for any host, but especially those who get a lot of bookings. You’ll be able to focus on the other details about your experience while having peace of mind that your guests will be welcomed immediately after they book. 
  2. You can set expectations. Automated messages are a good place to share any relevant details about your experience. This is even more important if you need guests to come prepared, or meet in a location that might be hard to find. Setting accurate and clear expectations up front gives you the best chance of getting positive reviews from your guests. 
  3. Guests will feel good about booking with you. When someone spends money on a service, they want to know that they’ll have a good time. If they get an email right away that shares all the necessary details and thanks them for booking, they’ll start out by feeling positive about your experience. If they feel positive, they’re likely to tell friends about your experience, and you might even get more bookings.
  4. You can ask for information in advance. Depending on your experience, there’s some information about your guests you may need to prepare, like food allergies or shoe size. Ask for this in your message—it will help you get ready, and also communicate to guests that you care and want to provide a personalized experience.

Your message can be as simple or complex as you want, or as your experience needs. It’s a great way to help your guests look forward to your experience, and save you time in the process.