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On March 28, Airbnb’s Head of Experiences Catherine Powell sent the following message to the Airbnb community outlining her response to the Coronavirus (COVID-19) affecting the community, and how the team is offering support.

I hope you are well and prioritizing the safety of you and your family as we all navigate what it means to be isolated but connected.

I spent much of the past two weeks attending our listening sessions. I want to thank those of you who took part. I found them all moving, challenging, and inspiring. I heard your frustrations and your difficulties, and I was also struck by your resilience and optimism for the future. What impressed me the most was your deep understanding and respect for our brand.
1. Experiences will now be paused until May 28, 2020.
2. We will waive our fees for 2 months when we reopen.
3. We’re launching online experiences in early April.
4. We’re working in regions around the world to get hosts emergency relief.
The past few weeks have been unbelievably difficult, but our heartfelt commitment to your well-being guides all of our efforts. A huge thank you again to the hundreds of hosts who’ve reached out with big ideas and constant support. Your ingenuity and enthusiasm have been a guiding light.

Expect to hear from us again soon. And in the meantime, be well and stay safe.

With warmth and appreciation,

Catherine Powell
Head of Experiences