As part of creating a world where anyone can belong anywhere, you can add accessibility features to your experience that guests will be able to see on your Experience listing. Here are some tips, developed in consultation with disability experts, that will help you add clear relevant accessibility information about your Experience for potential guests.
You will find the accessibility features section under ‘Guest Requirements’ on your experience listing.
Accessibility features fall into three groups: environmental features, communication features, and other features. You’ll be required to provide more information for any of the features you select so that guests can decide if your Experience is suitable for them based on their individual needs.
These relate to the locations in which your experience takes place.
- Accessible bathroom
Provide information about whether there is a bathroom available to guests during the experience that has no steps to access and ample turning space for a wheelchair. Highlight any additional accessibility features such as grab bars for the toilet, an emergency pull cord or if sink pipes are covered to prevent burns.
- Disabled parking spot
Provide information about how many disabled parking spots (at least 8 feet wide or 2.5 meters) are available, and how far they are from the experience meeting point. Where there are shuttles or public transportation, let guests know if these vehicles are accessible.
- Mainly flat or leveled ground
Assess the facilities and paths where your experience takes place. Select this feature if doorways and hallways are at least 32 inches (82 centimeters) wide with a firm, slip-resistant surface, no steps, and little or no slope. If your Experience takes place across multiple locations, be sure to add information about the terrain of each location.
- No Extreme Sensory Stimuli
Think about the environment where the experience takes place and assess the sensory aspects. Provide information about the lighting, noise, smells and how crowded the area might be.
- No stairs or steps
Think about the entirety of your Experience and select this feature if there are no steps throughout. Alternative routes or entrances, fixed or portable ramps and elevators are a great way to make your Experience step free. This is a high priority requirement for some guests with accessibility needs, so make sure to let guests know if you require advance information about their needs, or if elevators have size or weight restrictions.
- Wide entrance
You can add this feature if all required entrances and hallways are step-free and at least 32 inches (82 centimeters) wide to provide access to wheelchairs or other mobility devices.
- Accessible bathroom
These describe options for the methods of communication you can provide during your experience.
- Assistive technology
Let guests know about any technology that you have available such as auxiliary aids or sound systems for guests who are d/Deaf or hard of hearing.
- Audio or verbal information
For guests who are blind or have low vision, let them know if you provide detailed verbal communication, Braille, or audio information, which may assist them in participating in the Experience.
- d/Deaf aware
Highlight any features or communication methods (such as speaking clearly, minimizing background noise, having good lighting for lipreading) that will enable you to communicate with guests who are d/Deaf or hard of hearing.
- Sign language
Where basic or fluent sign languages are available for guests, specify the level of fluency and which language (American Sign Language, British Sign Language, etc.). If you are able to provide a sign language interpreter, let guests know if you require advance notice to arrange this.
- Visible signage
Select this feature if you provide easy-to-read and clear information before or during your Experience to help guests take part. Information in large print or braille can be especially helpful to guests who are blind or have low vision. Let guests know if the visible signage is provided throughout the experience or only at certain points.
These are other accessible features that may be relevant to your experience.
- Adaptive equipment
Select this feature if you provide any modified or specialized equipment such as sports wheelchairs, hoists, or hoyer lifts which can enable full participation for individuals with accessibility needs. Only include information about specific adaptive equipment that makes your Experience more accessible for guests with disabilities.
- Break times
Scheduling designated breaks with seating available can help guests with disabilities process what is going on, decompress, and rest. Select this feature if this is something that is available to guests during the Experience without compromising the length of the overall Experience or participation for other guests. When describing the breaks, be sure to mention where the breaks take place and how long the breaks will be.
- Designated sighted guide
Only select this feature if you have a designated guide who has experience of working with the blind or low vision community that can help them navigate your Experience. Give details about how to request an individual or group guide and whether you need advance notice to arrange a guide.
- Minimal / no line
Choose this filter to indicate if there is minimal or no queuing involved throughout your Experience. Waiting in line can be tiring or overwhelming for some guests, so it is best to let them know if any instance of your Experience tends to be less crowded than other times.
- Quiet retreat space
Some guests may require a low-lit and quiet space to recover from situations that they consider to be over-stimulating or overwhelming. Provide details of this space and at which stages of the experience it is available.
Let guests know if there is an easily accessible refrigerator—this can be helpful to guests with special diets or medications that must be kept at cooler temperatures.
By adding accessibility features to your experience page, being flexible, and encouraging potential guests to message you with any accessibility concerns, you’ll let guests know what to expect and help them to feel welcome.
Adding detailed descriptions to the feature you have selected is also incredibly important. Descriptions that are inaccurate could result in a guest booking an Experience which does not suit their accessibility needs.
Below are some tips to help you add information to your listing’s accessibility features that is relevant and useful to guests with accessibility needs:
- Ensure the information you are providing is specifically related to accessibility, and not just information about general amenities of your Experience.
- Use the prompt questions and sample text provided to consider the type of information you should consider including. These details can also help you understand the feature if you are uncertain about what it includes.
- If your experience takes place across multiple locations, think about and provide accessibility information about the whole of the Experience, not just one location.
- Using general terms to describe an accessibility feature e.g. The route is wheelchair accessible. Instead, try to be more specific and describe the terrain and gradient that wheelchair users will encounter.
- Using regional standards or localized terms to describe an accessibility feature e.g The bathroom is ADA compliant. These may be hard for guests from other countries to understand. Instead, try to describe the specific accessibility features.