Think, for a moment, about the communities that enrich your life. Whether it’s a book club, a support group, or a neighborhood clean-up team, there are always friendly and helpful coordinators who work to build connections within the group. Communities depend on organizers who can bring people together.
Liane, from Pasadena, CA, is a Superhost with a knack for building connections. At last year’s Airbnb Open in Paris, she won the Host Award for Community. Local hosts in Pasadena nominated her to honor the work she does to help them help each other.
When Liane started hosting in 2011, she decided to make an effort to meet other hosts in her area. She searched through Pasadena listings, reached out to 30 local hosts, and successfully organized a meetup.
Before everyone went home, one of the hosts asked about choosing a time for a second meeting. They set a date, and this marked the start of a hosts’ group that continues to meet today.
Over time, the group developed its own traditions. “Every month we have a potluck dinner at someone’s house,” Liane says. These gatherings have helped the group double its membership.
Liane has made dozens of friendships through hosting and by traveling as an Airbnb guest. In reviews, Liane’s guests say she “very clearly goes the extra mile to give her guests a great experience.” She manages her listings with her boyfriend Garry, who’s a fellow photographer, writer, and travel lover.
Liane and Garry are fans of the LA Metro Rail system, and are always glad to help a guest plan a car-free stay. They even provide a transit card for a guest’s first ride. “We are experienced and enthusiastic travelers who’ve been on the road for quite a few years, and we like to use this experience as hosts,” Liane says. “We love sharing our knowledge about our neighborhood, Pasadena, and Los Angeles.”
As an organizer, Liane supports hosts in her group by scheduling meetings and by keeping them up-to-date about neighborhood issues. She says trust and collaboration are the building blocks for effective host communities, and that genuine friendships made her group become more helpful and nurturing.
“As you get to know each other more, you end up talking about the rest of your life experiences,” she explains. “The community to me is extended family.”