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Canceling or changing your experience can be very disruptive to your guests’ plans. Hosts are expected to keep the description and availability of their experience up-to-date.

Accuracy

An accurate description is the foundation for a successful experience—negative guest reviews are often based on unmet expectations. Based on the host’s description of the experience in their listing, guests should know what to expect. This includes who’s hosting, the location, what’s provided, how long the experience is, and what guests will do. Only guests who book through Airbnb can attend an experience.

Cancellation policy

Once a reservation is confirmed, guests trust hosts to take care of their needs. Keep in mind that guests can immediately book any dates made available in your calendar, so it is important to ensure any dates marked as available are ones you are prepared to honor.

For cancelling a reservation, you may be fined up to $500 and your account could be suspended. For more information on Airbnb’s cancellation policy, check out this article in the Help Center.