The hardest part of traveling is often getting to your destination. When hosts provide clear pre-arrival communication and check-in processes, it helps their guests have a seamless arrival. Here are the communication habits of experienced hosts:
Asking for guests’ travel details to tailor convenient arrival times
Sharing detailed, personalized directions for arriving at a listing
Sending precise check-in instructions so that guests never have to guess
Double-checking that guests know how to stay in contact on their arrival day
Using the app, email, and texting to communicate ahead of time