Online experiences are hosted on Zoom, a cloud platform for video conferencing. Airbnb has arranged for all online experience hosts to use it for free, with different settings than what’s available on the Zoom website or your personal Zoom account. 

Once your online experience has been approved, you’ll be given an account to use exclusively for your online experience on Airbnb. Whether you’re new to Zoom or are already have an account, here’s a step-by-step guide on how to set up your Zoom account for Airbnb.

New Zoom account

If you don’t already have a Zoom account:

  1. Go to your Experience Edit Page and look for new section called “Zoom account” 
  2. Select “No” to confirm that you don’t have an existing Zoom account associated with the email address you use for your Airbnb account
  3. Click on the “Activate” button, which will change your account status to “pending”
  4. Go to the email address registered to Airbnb and open the email from Zoom
  5. Open the email and click on “Activate Your Zoom Account”, which will automatically open an internet browser and take you to a Zoom sign in page
  6. Choose “Sign up with a password”, which will  take you to a page where you’ll be asked to fill out your first name and last name, and create a password 
  7. Click on continue and follow the prompts from Zoom asking you to start a “Test Meeting” until you’ve successfully tested a meeting
  8. Go back to your Experience Edit Page, where your Zoom account status should read “activated” after approximately 30 minutes

Existing Zoom account

If you already use Zoom and have your own account:

  1. Go to your Experience Edit Page and look for new section called “Zoom account” 
  2. Select “Yes” to confirm that your existing Zoom account is associated with the email address you use for your Airbnb account
  3. Enter an a different email address to activate your Zoom account for Airbnb
  4. Click on the “Activate” button, which will change your account status to “pending”
  5. Go to the email address you entered and open the email from Zoom
  6. Open the email and click on “Activate Your Zoom Account”, which will automatically open an internet browser and take you to a Zoom sign in page
  7. Choose “Sign up with a password”, which will  take you to a page where you’ll be asked to fill out your first name and last name, and create a password 
  8. Click on continue and follow the prompts from Zoom asking you to start a “Test Meeting” until you’ve successfully tested a meeting
  9. Go back to your Experience Edit Page, where your Zoom account status should read “activated” after approximately 30 minutes

Internet speed testing

One critical element to hosting a high quality online experience is having good and stable internet speed, so you’ll want to check your internet speed prior to hosting.

  • The minimum requirement is 1.5mbps. However, when hosting at this speed, there can be streaming challenges. 
  • If your internet speed on wifi is less than 10mbps, connect with a hardwire into your modem and try again.

After you activate your account, join a test meeting to confirm you can stream without challenges. We also recommend checking your bandwidth using Speedtest and making sure your WiFi connection is strong.

 


Want to learn more about online experiences? Read these related articles:

Getting to know Zoom basics for your online experience

Zoom best practices and FAQ for your online experience

How to start hosting your online experience with Zoom