Over 60 million total guests have had a safe, comfortable experience traveling on Airbnb, and we’re proud of the trust and safety program we’ve built. For several years, the Airbnb $1 Million Host Guarantee has been a pillar of our trust and safety program. The Host Guarantee is designed to provide coverage for Airbnb hosts in the rare event of a guest causing property damage. It was first developed in 2011, and was a groundbreaking program and first of its kind in the sharing economy. And since its development, it has provided peace of mind to hundreds of thousands of hosts.
Today, we are proud to announce that we are expanding the Host Guarantee program to every eligible Airbnb host in the world, in every country around the globe, providing protection for up to the equivalent of $1 Million USD in local currency. Previously, the Host Guarantee was available in 38 countries: Australia, Austria, Belgium, Brazil, Canada, China, Cuba, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Malaysia, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, and the United States.
Effective December 10, it will now be available in every country worldwide where Airbnb hosts have active listings. This represents a dramatic expansion of the program, particularly for hosts in Latin America, Africa, the Middle East, and parts of central and eastern Europe.
Fortunately, the vast majority of our hosts never need to make use of the Host Guarantee. Over 35 million guests have stayed on Airbnb this year worldwide, and there have been only 540 cases of significant property damage reported to us (property damage over $1,000) in Airbnb listings globally. That represents a rate of fewer than approximately 1 in every 64,000 guests worldwide.
If you’re a host on Airbnb, you won’t need to take any action to be covered by this program: it will be effective December 10, and will function in the same way it has in markets where it was already in effect. You can visit airbnb.com/guarantee to learn more.
The $1 Million Host Guarantee program is just one of the many ways Airbnb is working to help protect our hosts and their surrounding communities. Our newly-expanded Host Protection Insurance liability program is designed to protect hosts in the event a guest is accidentally injured during a stay. We’ve developed a new home safety program that makes it easy and convenient for hosts worldwide to make their homes safer with smoke and carbon monoxide detectors. We’ve established guidelines for our hosts on how to be good neighbors and host responsibly. And we’ve created a hotline for neighbors who have questions or concerns about Airbnb.
If you ever have questions about the Host Guarantee or Trust and Safety at Airbnb, we encourage you to visit airbnb.com/trust or contact us with any questions.