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You’re not alone! There are many ways to stay connected, get support, and stay in the loop through your hosting journey.

Livestream Events and Office Hours

Let’s Talk Experiences: Managing photos and understanding search – Join us on July 18th at 10 a.m. PDT for an open discussion with a live Q and A. Register here.

New Host Workshop – New hosts can join us for our interactive livestream events, offered twice biweekly – select from upcoming dates and register here.

Responsible Hosting Center

It’s important to understand the local regulations relevant to your experience. A great place to start is the collection of city-specific pages in our Responsible Hosting Center.

Help Center

As questions arise, check out our searchable online Help Center, which is updated frequently with new articles as the product evolves.

Experience Protection Insurance

The Experience Protection Insurance program provides primary liability coverage for most claims up to $1 million USD per experience instance. More details on the program can be found on the Experience Protection Insurance page.

Customer Experience

Once your experience is online, your primary point-of-contact with Airbnb is our Customer Experience (CX) team. If you have an upcoming reservation and are logged-in to Airbnb, you will see their phone number displayed in the Help Center (airbnb.com/help).

Email newsletter

Monthly updates & host stories. To receive it: check Email under Promotions and tips in Account Settings > Notifications

Social Community Groups

Connect with other hosts near you!

Asia Bali, Indonesia Latin America
Singapore Havana, Cuba
New Delhi, India
Hong Kong North America Chicago, Illinios
Detroit, Michigan
Europe Los Angeles, California
Miami, Florida
Berlin, Germany Montreal, Quebec
Dublin, Ireland New York, New York
Edinburgh, Scotland Philadelphia, Pennsylvania
Florence, Italy Portland, Oregon
Lisbon, Portugal San Diego, California
London, England San Francisco, California
Madrid, Spain Seattle, Washington
Milan, Italy Toronto, Ontario
Paris, France Vancouver, BC
Rome, Italy Washington, DC

Don’t see your city in the list above? We’re rolling out more social community groups soon. In the meantime, you can find and connect with the global community in the Community Center.