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You’re not alone! There are many ways to stay connected, get support, and stay in the loop through your hosting journey.

Responsible Hosting Center.

It’s important to understand the local regulations relevant to your experience. A great place to start is the collection of city-specific pages in our Responsible Hosting Center.

Help Center.

As questions arise, check out our searchable online Help Center, which is updated frequently with new articles as the product evolves.

Experience Protection Insurance.

The Experience Protection Insurance program provides primary liability coverage for most claims up to $1 million USD per experience instance. More details on the program can be found on the Experience Protection Insurance page.

Customer Experience.

Once your experience is online, your primary point-of-contact with Airbnb is our Customer Experience (CX) team. If you have an upcoming reservation, and are logged-in to Airbnb, you will see their phone number displayed in the Help Center (airbnb.com/help).

Email newsletter. 

Monthly updates & host stories. To receive it: check Email under Promotions and tips in Account Settings > Notifications

Webinars for new hosts. 

If you have recently published your Airbnb experience, join us for an interactive webinar designed for new hosts like you. Select from upcoming dates and register here.

Social Community Groups.

Connect with other hosts near you!

Asia Bali, Indonesia Latin America
Singapore Havana, Cuba
New Delhi, India
North America Chicago, Illinios
Europe Detroit, Michigan
Miami, Florida
Florence, Italy
Lisbon, Portugal
London, England
Madrid, Spain
Milan, Italy
Paris, France
Rome, Italy Toronto, Ontario
Washington, DC

Don’t see your city in the list above? We’re rolling out more social community groups soon. In the meantime, you can find and connect with the global community in the Community Center.