You’re not alone! There are many ways to stay connected, get support, and stay in the loop through your hosting journey.
Livestream Events and Office Hours
Let’s Talk Experiences – Our recurring livestream series full of updates from Airbnb and tips from top hosts. Watch past episodes or register for an upcoming episode here.
New Host Workshop – New hosts can join us for our interactive livestream events – select from upcoming dates and register here.
Responsible Hosting Center
It’s important to understand the local regulations relevant to your experience. A great place to start is the collection of city-specific pages in our Responsible Hosting Center.
As questions arise, check out our searchable online Help Center, which is updated frequently with new articles as the product evolves.
Experience Protection Insurance
The Experience Protection Insurance program provides primary liability coverage for most claims up to $1 million USD per experience instance. More details on the program can be found on the Experience Protection Insurance page.
Once your experience is online, your primary point-of-contact with Airbnb is our Customer Experience (CX) team. If you have an upcoming reservation and are logged-in to Airbnb, you will see their phone number displayed in the Help Center (airbnb.com/help).
Monthly updates & host stories. To receive it: check Email under Promotions and tips in Account Settings > Notifications
Social Community Groups
Connect with other hosts near you!
Don’t see your city in the list above? We’re rolling out more social community groups soon.