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Since Airbnb is providing the Zoom account where your online experience will be hosted, the account’s preferences have been automated. While you won’t have the ability to change some settings, you do have some choices across different settings to ensure optimal guest and host experience.

Following is an outline of the default settings we have in place, along with an outline of optional settings and some recommendations. If you’re hosting with a co-host (which we recommend), make sure you share these with your co-host so you’re both working with the same set of settings and preferences.

Default Zoom settings

Since Airbnb is providing a Zoom account for you to host, we’ve implemented some default settings—including a random, password-protected meeting ID for each online experience—to ensure you have the safest and smoothest online experience possible.

Host Settings

Guest Settings Safety Settings

Privacy Settings


Video is automatically “ON”, but you will have the ability to turn it off during the experience  Guest video is automatically “OFF” when they join, but the microphone and audio is “on” Screen share can only be done by the host—guests will not be able to share their screen No recording of meetings

Masked phone numbers of guests and hosts 

Chat Chat is “ON” and hosts can chat directly to guests and guests can respond Host <> Guests can chat 1:1

Guest to guest private chat is disabled, but everyone can chat openly in the meeting room

Host can put an attendee on-hold (disable the guest from participating in the meeting) No saving of chats

No 1:1 guest to guest private chat 

Other Co-hosting is automatically “ON”. You as the host can elevate anyone in the meeting to co-host Removed participants cannot re-join ( this is the participant that is intentionally removed by the host)  No remote control by participants No file transfer feature

No far end camera control 

Joining a meeting Joining before the host is not allowed. This is to ensure we have a host who moderates in the meeting. We don’t want guests to talk to each other without any guidance.

We require the waiting room feature. This ensures the guest list in Zoom matches the guest list of those that booked on the platform for security. 

Guests cannot join the experience before you as a host start the meeting and allow them in one by one. Toll free number is supported for dial-in

No Attention tracking (a feature that lets hosts know that guests are not actively  using the Zoom app)


Mandatory Zoom settings

Once your Airbnb-provided account is set up, the following should NOT change. Doing so will affect your ability to host and the ability for guests to join.

  • 🚫 Use personal meeting ID (PMI) when scheduling a meeting. This is turned off by default and must remain that way. Every time you schedule an instance, Airbnb automatically creates a unique Zoom link for that instance—if you turn this setting on, it’ll prevent us from doing so and guests won’t be able to join your experience.
  • 🚫 Info that shows up under “Upcoming Meetings” on your Zoom meeting dashboard. Airbnb automatically matches the title for each meeting to the name of your experience. Don’t edit the title or password for any meetings listed, otherwise, guests won’t have the information they need to join your experience.

Optional Zoom settings

Once you’ve downloaded the Zoom app, you’ll see a gear icon in the upper right corner, which can be used to access settings. Once you tap on the gear icon, you’ll see the following sections on the left—the options we recommend most are marked with 👍.


  • 👍 Use Dual Monitors. Allows the video layout and screen share content to be placed on two separate monitors/screens. Only select this option if you plan to use more than one screen. Gallery or speaker view can be displayed on one monitor while the other monitor displays a screen share. This can be useful for PPT presentations and hiding notes from the participants.
  • Enter full screen. Enables you to automatically be at full screen mode when the experience starts. 
  • 👍 Ask me to confirm when I leave a meeting. Shows a popup after you click to leave your meeting. This can help you from accidentally leaving a meeting. 
  • 👍 Show my meeting duration. Shows a timer on the top right part of your zoom meeting so you can keep track of the time. 
  • Add Zoom to MacOS menu bar. Allows you to access basic controls from your desktop menu bar at the top. 
  • Stop my video and audio when my display is off or screen saver begins. Stops your audio and video when your display isn’t active.
  • 👍 Set a reminder from Zoom to send you a notification before your meetings. Lets you select how far in advance you want to be notified before your experience starts. 


  • 👍Camera. If you have dual cameras, a separate one and the one on your computer, you can select it here.
  • 👍 My Video. Your video will be “on” by default, but you’ll have the ability to turn it off during the experience.
    • 👍 Enable HD. You can turn this on if you’re confident you have a high speed internet. 
    • Enable mirror effect. This horizontally flips your camera. This option is useful if your camera automatically flips your video by default.
    • Touch up my appearance. This applies a softening effect to your skin to minimize the visibility of imperfections. 
  • Meetings. Settings for each of the experiences you host on Zoom.
    • 👍 Always display participant names on their video thumbnail. Overlays each participant’s names on their thumbnail.
    • Hide non-video participants. Hide participants’ thumbnail if they disable their video. Thumbnails for participants who disable their video will display their name. 
    • 👍 Spotlight my video when I speak. Place your video as the primary active speaker on your own screen when you speak.


  •  👍  Speaker. Click “Test Speaker” to play a test tone. The drop-down menu will allow you to select the speaker you want to use for Zoom.
  •  👍 Microphone. Click “Test Mic” to record audio and play it back. The drop-down will allow you to select the microphone you want to use for Zoom.
  • Use a separate audio device to play ringtone. You can select another device that will play the ringtone when you are invited to a Zoom meeting or receive a Zoom Phone call. This device will ring simultaneously with your selected speaker. 
  • 👍 Join audio by computer when joining a meeting. Automatically join meetings with computer audio, instead of displaying a prompt to join.
  • 👍 Mute microphone when joining a meeting and also mute all guests at the beginning of the meeting.
  • 👍 Enable stereo we encourage hosts w/ live music or shows to do this as it reduces background noise.  
  • Do not prompt joining audio when I join a meeting using 3rd party audio.
  • Press and hold SPACE key to temporarily unmute yourself. 


  • Chat Settings. Set a time to turn your status to away.

Virtual Background

  •  Choose a default virtual background. While this is an option, we ask that you don’t add virtual backgrounds unrelated to your experience or activity. 


  • 👍 Choose a profile photo to use. This photo will be displayed when your video is disabled. 


  • Shows how much CPU memory is currently being used with zoom.


  • Submit feedback. Allows you to send feedback to Zoom.

Keyboard Shortcuts

  • Various keyboard shortcuts that you can use for your meetings. 


We recommend opting in to accessibility features only if you have a co-host who can actively type your audio.  

  • 👍 Closed Captioning. Click and drag the slider to make text smaller or larger.
  • 👍 Always show meeting controls. Enabling this will make meeting controls visible at all times. When disabled, meeting controls will hide if your mouse is inactive.
  • 👍 Chat display size. Allows you to select the text size for your chat window.


Want to learn more about online experiences? Read these related articles:

Creating a Zoom account for your online experience

Zoom best practices and FAQ for your online experience

How to start hosting your online experience with Zoom