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As hosts, it’s important that you know what changes happen on Airbnb, even when those changes are for your guests. We’ve made a few changes to what guests see when they book and what happens when they cancel. Take a look:

    • What changed for guests?

The names of the cancellation policies themselves haven’t changed, so the policy you set—Flexible, Moderate, or Strict—will still show up for your guests. However, now when a guest makes a booking, they’ll see more information explaining the terms and refund cutoff dates for the policy you’ve chosen. We also changed Airbnb’s existing policy so that we now refund Airbnb guest service fees for cancellations, up to 3 times per year. This way, if a guest cancels within a fully-refundable window, the reservation—including guest service fees—will truly be fully refundable.

    • How will this affect me as a host?

This additional messaging for guests is meant to eliminate confusion about our cancellation policies and, ultimately, to encourage more bookings—especially for more flexible listings. The changes won’t affect refund cutoff dates, your payout, or your host fee.

    • Why did Airbnb make this change?

Through feedback and research, we’ve seen that guests often overlook the cancellation policy terms of the listing they book. This leads to confusion and frustration in the rare event that their plans must change. This added education is meant to help align guest and host expectations going into each booking.

We’re here to support your hosting success. You can join the conversation in the Community Center or read more in the Help Center about Airbnb policies. Happy hosting!