As the world reopens and Experiences resume after COVID-19 quarantines, it’s important for us all to act responsibly to protect each other’s health and safety. With that in mind, we’ve put together the following guidelines for hosts and guests based on publicly available guidance from the World Health Organization and the US Centers for Disease Control.
While we hope these guidelines are helpful, you should also continue to monitor and follow all local and national recommendations and restrictions. Airbnb has instituted certain measures to help address health and safety concerns but these measures cannot eliminate all risk. If you are deemed to be in a higher risk category by the relevant experts, (e.g elderly people, or people with pre-existing medical conditions such as asthma, diabetes, heart disease), we recommend taking into consideration any extra precautions you may need to take when you are making the decision to host an experience.
If you are feeling ill, it’s extremely important that you cancel your experience. If you have or think you have symptoms, wait 72 hours after symptoms disappear before hosting an experience. If you’ve been in contact with someone who is infected, wait 14 days before hosting an experience.
- All hosts and guests of experiences must wear protective face coverings as recommended by relevant regulatory agencies or authorities such as the US CDC or the European CDC. Hosts must make extra, unused face coverings available for guests in case a guest wishes to participate but does not have a face covering available.
- Wash your hands before, during and after your experience and bring hand sanitizer.
- Avoid direct contact with guests and encourage guests to avoid it as well. In lieu of handshakes or hugging, choose an alternative no-contact greeting.
- At all times during the experience, guests and hosts must maintain distance from one another as recommended by the relevant regulatory authorities (e.g., 6ft in the US). If the experience is indoors, hosts should limit their capacity to ensure guests can adequately social distance from one another based on local recommendations and/or restrictions.
- Experiences are currently limited to a maximum of 10 guests. Experiences that include more than 10 people may be removed from Airbnb.
Hosting indoors, in your own home or space you manage:
- If you are hosting in your home or space you manage, we require you to properly clean and sanitize your space before and between each instance of hosting an experience. We have created cleaning guidelines to help you prepare your space.
- Be sure to leave enough time between experiences to clean spaces guests have entered (kitchen, bathroom, entryway, etc), any materials used, your clothing, etc. You may need to adjust the amount of instances you host per day in order to leave yourself enough time to fully clean and sanitize between guests.
How to adapt your experience if you host indoors
Before you start hosting again, consider how you might need to adapt both your experience and your space to accommodate guests indoors. Here are some things to consider:
- Physical contact: Change your experience to avoid physical contact among guests and between host and guests.
- Consider limiting the areas a guest can enter in your home to only the necessary spaces. This is to avoid unnecessary exposure for you and your guests and decrease the amount of space you need to clean and sanitize afterwards.
- Consider moving your experience to an outdoor space. Experiences indoors are higher risk because there is a higher risk of transmission.
- Ventilation: Keep windows open when possible to allow for air circulation.
- Group size: Be sure to leave enough space so guests can be socially distant indoors (please refer to local guidance on appropriate distance). While group sizes are currently limited to 10 people maximum, you may need to further limit your capacity to allow guests to observe proper social distancing guidance while indoors.
Hosts who host in public spaces (e.g. monuments, parks, city center, etc.)
- Be sure to check local advisories and public health recommendations both when you receive bookings and before you host to ensure that you’re compliant.
How to adapt your experience outdoors
Before you start hosting again, consider how you might need to adapt both your experience and your space. Here are some things to consider:
- Physical contact: Change your experience to avoid physical contact among guests and between hosts and guests.
- Location: Change your meeting location and the venues you visit in order to avoid crowds. Think about transit options and how to avoid peak times or traveling in close contact with your guests. Additionally, if you are in public spaces, we recommend keeping guests moving rather than being sedentary as the latter increases the risk for transmission.
- Hygiene: Provide opportunities for guests to wash their hands during the experience.
- Group size: Group sizes are limited to 10 guests for all experiences, but you should make additional group size adjustments based on your experience to allow for sufficient social distancing.
How to update your experience page
Update your experience page to let guests know what steps you are taking to reduce the spread of the infection on your experience. Consider mentioning that you’ll be wearing a face covering, that you’ll be offering a handwashing soap, etc. However, be careful about the words that you choose. You may say that you are taking extra precautions, but you cannot claim that your experience is “COVID-free” or use similar language. Read our Content Policy and the Coronavirus article for more details.
It might also be helpful to adjust your listing to encourage guests to book private experiences if you are willing to enable that feature.
What we are asking of guests
We’re also providing guidelines for guests taking experiences. We require guests to wear masks during all experiences. Guests are asked to cancel and stay home if they feel ill, wash their hands, bring hand sanitizer, and keep a safe physical distance from both you and other guests. Read our guest guidelines.
Hosts are responsible for enforcing the requirements of the safety guidelines while hosting an experience, including face coverings and social distancing requirements. You may ask a guest to leave the Experience if they refuse to follow the safety requirements. Please review the Guest Refund Policy as you prepare for hosting with our safety guidelines in place. Note that guests may receive refunds in accordance with the policy when hosts don’t follow or enforce the safety guidelines with all guests.
What to do if you or your guests test positive for COVID-19
- If you recently tested positive for COVID-19 or have started to experience COVID-19 symptoms, please contact us here and let us know when you tested positive and when you started to experience symptoms.
- If a guest reaches out after you have hosted them telling you they either have tested positive for COVID-19 or have come into contact with someone who tested positive, please direct them to reach out to Airbnb here.