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As the world reopens and Experiences resume after COVID-19 quarantines, it’s important for us all to act responsibly to protect each other’s health and safety. With that in mind, we’ve put together the following guidelines for hosts and guests based on publicly available guidance from the World Health Organization and the US Centers for Disease Control

Required COVID-19 safety measures

All Hosts must agree to:

  • Wear a mask or face covering when interacting in person
  • Maintain 6 feet or 2 meters of distance from each other at all times
  • No direct contact with guests (e.g. hugs or handshakes). 
  • Limit your experience to a maximum of 10 participants, including any Hosts or Co-Hosts 
  • Follow Airbnb’s cleaning guidelines to clean your space and any equipment during your experience and between each experience instance.
  • If your experience involves eating or drinking, (temporary removal of masks) ensure that participants maintain the required distance of at least 6 feet or 2 meters when consuming the food or drink

In addition to following Airbnb’s requirements, you should follow all national and local guidelines. If there is a conflict between local restrictions and the Airbnb requirements, or one is more restrictive than the other, you are responsible for compliance with the more stringent requirements – whether local restrictions or Airbnb requirements

If Airbnb determines that a Host has repeatedly violated these requirements, such Host will have their experience removed from the platform.

 

What we are asking of guests

We’re also providing guidelines for guests taking experiences. We require guests to wear masks during all experiences.  Guests are asked to wash their hands, bring hand sanitizer, keep a safe physical distance from both you and other guests, and cancel and stay home if they feel ill.  

Hosts are responsible for enforcing the requirements of the safety guidelines while hosting an experience, including face coverings and social distancing requirements. Please bring extra masks and hand sanitizer for your guests in case they don’t have their own. You may ask a guest to leave the Experience if they refuse to follow the safety requirements. 

Please review the Guest Refund Policy as you prepare for hosting with our safety guidelines in place.  Note that guests may receive refunds in accordance with the policy when Hosts don’t follow or enforce the safety guidelines with all guests. 

 

Additional guidance for hosting during COVID-19

Airbnb has introduced guidelines and programs to help address health and safety concerns but these measures cannot eliminate all risk. Especially if you are in a higher risk category (ex: people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease), we recommend obtaining professional guidance and taking extra precautions when you are making the decision to host an experience on Airbnb.

Don’t travel or host if you’ve recently been exposed to or have symptoms of COVID-19

To protect the health and safety of our community, it is Airbnb’s policy that Hosts (and Co-Hosts) should not host or participate in any upcoming experience instances, and guests should not attend an experience if any of the following are true:

  • You are actively infected or have tested positive with COVID-19 in the past 30 days
  • You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
  • You are showing symptoms or are concerned about possible infection of COVID-19
  • You’ve had close, sustained contact with an individual confirmed or suspected to be infected with COVID-19, within the last 14 days*

Adapting your experience

To uphold the health and safety requirements, you may need to adapt both your experience and your space. Here are some things to consider:

  • Physical contact: Change your activity to avoid physical contact among guests and between Host and guests.
  • Hygiene: Provide opportunities for guests to wash their hands during the experience, and bring extra hand sanitizer. Sanitize equipment between guests (kitchen tools, life vests, chairs, etc), both during and between experiences. Learn more
  • Location: 
    • For indoor experiences, consider limiting the areas a guest can enter your home to only the necessary spaces.  This is to avoid unnecessary exposure for you and your guests and decrease the amount of space you need to clean and sanitize afterwards.  
    • Consider moving your experience to an outdoor space.  Experiences indoors are higher risk because there is a higher risk of transmission.  
    • Change your meeting location and the venues you visit in order to avoid crowds. Think about transit options and how to avoid peak times or traveling in close contact with your guests. 
    • If you plan to visit public spaces (e.g. monuments, parks, city center, etc.), be sure to check local advisories and public health recommendations both when you receive bookings and before you host to ensure that you’re compliant.  Additionally, we recommend keeping guests moving rather than being sedentary as the latter increases the risk for transmission. 
  • Food & drink: Whenever possible, guests should consume food/drinks outdoors or through take-home options to reduce risk. Learn more
  • Ventilation: Keep windows open when possible to allow for air circulation.

As you update your experience page, keep in mind our Content Policy and the Coronavirus. You may say that you are taking extra precautions, but you cannot claim that your experience is “COVID-free” or use similar language.

 

What to do if you or your guests test positive for COVID-19

  • If you recently tested positive for COVID-19 or have started to experience COVID-19 symptoms, please contact us here and let us know when you tested positive and when you started to experience symptoms.
  • If a guest reaches out after you have hosted them telling you they either have tested positive for COVID-19 or have come into contact with someone who tested positive, please direct them to reach out to Airbnb here.