As the world reopens and Experiences resume after COVID-19 closures, it’s important for us all to act responsibly to protect each other’s health and safety. With that in mind, we’ve created a set of COVID-19 health and safety guidelines for Hosts of Airbnb Experiences, based on guidance from experts such as the World Health Organization and the U.S. Centers for Disease Control and Prevention.
COVID-19 safety requirements for hosts
- Wear a mask and practice social distancing when required by local government laws or guidelines
- Limit your experience to a maximum of 10 participants, including any Hosts or Co-Hosts
- Follow Airbnb’s cleaning guidelines to clean your space and any equipment during your experience and between each experience instance. Learn more
Additional guidance for hosting during COVID-19
Airbnb has introduced guidelines and programs to help address health and safety concerns but these measures cannot eliminate all risk. Especially if you are in a higher risk category (ex: people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease), we recommend obtaining professional guidance and taking extra precautions when you are making the decision to host an experience on Airbnb.
Don’t travel or host if you’ve recently been exposed to or have symptoms of COVID-19
To protect the health and safety of our community, it is Airbnb’s policy that Hosts (and Co-Hosts) should not host or participate in any upcoming experience instances, and guests should not attend an experience if any of the following are true:
- You are actively infected or have tested positive with COVID-19 in the past 30 days
- You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
- You are showing symptoms or are concerned about possible infection of COVID-19
- You’ve had close, sustained contact with an individual confirmed or suspected to be infected with COVID-19, within the last 14 days
Consider adapting your experience
To comply with health and safety guidelines, you may need to adapt both your experience and your space.
Here are some things to consider:
- Physical contact: Change your activity to avoid physical contact among guests and between Host and guests.
- Hygiene: Provide opportunities for guests to wash their hands during the experience, and bring extra hand sanitizer. Sanitize equipment between guests (kitchen tools, life vests, chairs, etc), both during and between experiences.
- For indoor experiences, consider limiting the areas a guest can enter your home to only the necessary spaces. This is to avoid unnecessary exposure for you and your guests and decrease the amount of space you need to clean and sanitize afterwards.
- Consider moving your experience to an outdoor space. Experiences indoors are higher risk because there is a higher risk of transmission.
- Change your meeting location and the venues you visit in order to avoid crowds. Think about transit options and how to avoid peak times or traveling in close contact with your guests.
- If you plan to visit public spaces (e.g. monuments, parks, city center, etc.), be sure to check local advisories and public health recommendations both when you receive bookings and before you host to ensure that you’re compliant. Additionally, we recommend keeping guests moving rather than being sedentary as the latter increases the risk for transmission.
- Food & drink:
- If your experience involves eating or drinking, ensure that participants practice social distancing when consuming the food or drink
- Whenever possible, guests should consume food/drinks outdoors or through take-home options to reduce risk.
- Avoid offering any self-serve food or drink options. Opt for individual, plated services instead of family-style dining and buffets.
- Use disposable food service items including utensils and dishes. If disposable items are not feasible, ensure that all non-disposable food service items are handled with gloves and washed with dish soap and hot water or in a dishwasher.
- Ventilation: When hosting indoors, ensure that ventilation systems operate properly and increase circulation of outdoor air as much as possible by opening windows and doors.
As you update your experience page, keep in mind our Content Policy and the Coronavirus. You may say that you are taking extra precautions, but you cannot claim that your experience is “COVID-free” or use similar language.
What we are asking of guests
We’re also providing guidelines for guests taking experiences. Guests are asked to follow local government laws and guidelines, wash their hands, bring hand sanitizer, keep a safe physical distance from both you and other guests, and cancel and stay home if they feel ill. You may ask a guest to leave the Experience if they refuse to follow local government laws or guidelines.
Please review the Guest Refund Policy as you prepare for hosting with our safety guidelines in place. Note that guests may receive refunds in accordance with the policy when Hosts don’t follow or enforce the safety guidelines with all guests.
What to do if you or your guests test positive for COVID-19
- If you recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms, consider informing anyone who may have been impacted or potentially exposed, in addition to relevant local authorities.
- If a guest reaches out after you have hosted them telling you they either have tested positive for COVID-19 or have come into contact with someone who tested positive, please direct them to contact us.