In our continuing effort to respond to hosts’ requests for more information about their activity and performance, we’re going to be showing your acceptance rate on your dashboard. We want to do a better job of showing you the information you want, and giving you tips on how to improve it.
Your acceptance rate doesn’t have to be 100% to be a good host.
You always have control over who stays in your listing. We want to make it easier for you to get requests you want to accept—that’s better for you because you’ll earn more, and that’s better for guests because they won’t get turned down when they request a reservation.
Guests rely on you to accept some of the requests you receive, but that doesn’t mean you need to maintain a 100% acceptance rate. We know that some guests don’t provide all the information you need to accept their request. If your acceptance rate is above 75%, you’ll be among the top hosts for this metric.
Search placement has always reflected many factors, including how often hosts accept.
We want you to see your acceptance rate because it impacts your listing’s placement in search, and hosts often ask for more information about how search works.
Travelers who look for a place to stay on Airbnb see search results that are tailored to them. We want to show guests the spaces that they’re most likely to successfully book, so a host’s response rate, the reviews their listing has received, the location they’re in, and the amenities they offer influence search placement. Hosts who accept trips like the one the guest is requesting can also rank higher, because they’re more likely to confirm a reservation with that traveler. This doesn’t mean you should accept every request to improve your rankings —it just means that the more you accept, the higher your search placement might be.
Acceptance rate measures your decisions about reservation requests and booking inquiries.
Your acceptance rate is the combined percentage of reservation requests you’ve accepted and booking inquiries you’ve pre-approved or responded to with a Special Offer. It reflects your activity from the past year. We hope that by seeing it in your dashboard, it’ll be easier for you to keep track of. For Example:
Let’s say in the past year you’ve received 5 unique reservation requests and 10 booking inquiries. If you accept 3 of the reservation requests, send 5 pre-approvals, and send 2 Special Offers, here’s how we’d calculate your acceptance rate:
3 accepted requests + 5 pre-approvals + 2 Special Offers
15 requests and inquiries
Your acceptance rate would be 67%.
Seeing your acceptance rate is just the beginning.
This update to your dashboard is just the first step in a series of changes we’re planning in order to make your acceptance rate more meaningful. We’re planning on removing your acceptance rate from your mobile profile (we don’t show it on your web profile, either). We’re also going to be building a new filter in your inbox so you can see exactly which requests and inquiries have negatively impacted your acceptance rate.
In the meantime, if you’d like to raise your acceptance rate, here are some things you can try:
- Use your calendar settings to control the length of trips people can request and the type of notice they need to give you in order to book. You can also set your calendar to automatically block guests from requesting reservations that wouldn’t give you enough time to prepare your space between bookings.
- Set reservation requirements that limit the types of guests who can request to book your space.
- Make sure your calendar is up to date so that travelers can only request to book dates when you could actually accommodate a reservation. Guests can’t request to book dates that you have blocked or that are already booked.
- If you need a break, unlist your space so that guests don’t see it when they search. That way, you won’t have to turn down requests during your time off. Setting your space to Unlisted doesn’t impact the reservations you’ve already confirmed.
- You can pre-approve more inquiries. If you pre-approve a guest’s trip, they’re twice as likely to book than if you reply by encouraging them to send a reservation request. You can pre-approve overlapping inquiries, knowing that the first guest to book will get to reserve your space.
We’ll continue to use your feedback to inform these plans. Our hope is to make it easier for you to maintain a high acceptance rate and get the bookings you want.