Airbnb has partnered with the American Red Cross and the International Federation of the Red Cross Red Crescent to provide our community with general safety resources. These resources, applicable in 191 countries, were developed by the Red Cross Red Crescent’s Global Disaster Preparedness Center, which is an international reference center created to build a global community for disaster preparedness innovation and learning. In an emergency situation please contact local police or emergency services immediately.

From hiking to surfing, physical safety is important. Below are some best practices and tips to help keep people safe during physical activities, but you’re the expert on the activities you’re leading. You should always think about what more you can do to keep everyone safe.


Pre-Experience: what to bring for guests

Here are some materials to consider using for every kind of physical activity.

  • Water or electrolyte sports beverages
  • First aid kit
  • Ice packs
  • Blood pressure monitor
  • Your country’s First Aid App
  • Your country’s Hazards App

Share tips with guests before the activity

You should provide guidance to your guests on how to be prepared for physical activities. Here are some recommendations you can share with them:

  • Sleep properly (six to eight hours) the night before the activity.
  • Avoid drinking alcohol or taking any substances that might affect your heart rate and awareness. 
  • Have a substantial and healthy meal before the activity (e.g. fruits, protein, carbohydrates).
  • Avoid food with grease and with spices that might irritate the stomach.
  • Specify the level of difficulty for the activity in terms of time, distance, altitude, and effort. It’s important to share an appropriate age range depending on the activity.
  • Check the forecast and suggest your participants wear appropriate clothing and shoes.
  • Identify the closest medical center in case of an emergency.

Things to keep in mind during the activity

During the activity, it’s important to regularly check in on the physical conditions of your participants. You can also share some tips with guests to help keep them healthy:

  • Before starting a physical activity, warm-up and stretch the body for at least for ten minutes.
  • Check blood pressure and breathing frequency minutes beforehand.
  • Have a good amount of water or electrolyte sports beverages within reach. It is not recommended to drink liquids all the time, only when the person needs them.
  • Use sunblock, wear hats, and protect yourself from the sun by standing under shaded areas in case of outdoor activities.
  • Write down an emergency contact number. Having a simple emergency card with you will ensure time to reach a family member or friend. Sometimes accessing emergency contact numbers on mobile phones take more time.
  • Be aware of your surroundings and keep belongings next to you.
  • In outdoor activities: share your location through mobile apps, devices or GPS transmitters. In some areas, the mobile network could be inefficient, so it’s a good idea to ask your guests to share their location with you as the host, as well as a relative who is not attending the activity.

Tips for after the activity

After physical activity, the human body needs a cool down phase. Here are some tips to share with your guests:

  • Drink water or electrolyte sports beverages until they feel satisfied.
  • Eat healthy food that provides energy such as fruits, nuts, almonds, and protein bars.
  • In case of pain in any part of the body, it could be a sore muscle. If the pain persists, it is recommended to check with the doctor. In the case of a headache, it could be a sign of dehydration, which means it is important to drink water.

Additional Guidance

Emergency Planning
We recommend that all guests and hosts engaging in an Experience prepare an emergency plan in case of a natural disaster or any other kind of emergency that could occur during an Experience.

Here are several useful safety plan templates provided by the American Red Cross and the International Federation of the Red Cross and Red Crescent Societies (IFRC):

Making an Emergency Plan

Airbnb Provided Trip Protections
All multi-day trips include 24/7 customer support. We also maintain $1 million of liability insurance under our Experience Protection Insurance program, in order to provide hosts and guests with peace of mind (certain exclusions apply). Additionally, in the event of a life-threatening injury, we also have partnered with an emergency medevac provider which may be activated to reach an injured party to support a medically necessary evacuation.

 

Courtesy of the American Red Cross. ©2019 The American National Red Cross ALL RIGHTS RESERVED

The American Red Cross and International Federation of the Red Cross Red Crescent name and emblem are used with its permission, which in no way constitutes an endorsement, express or implied, of any product, service, company, opinion or political position. The American Red Cross logo is a registered trademark owned by The American National Red Cross. For more information about the American Red Cross, please visit redcross.org.