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Earlier this year, Airbnb CEO and Head of Community Brian Chesky committed to increasing the voice of our host community through more open dialogue. To support that pledge, we launched a Q&A series that invites hosts to submit questions that we answer directly.
On November 29th, we held our first global host Q&A and thousands of hosts from around the world tuned in to the livestream. In case you missed it, here’s a recap and the video.
Welcoming your voice
Prior to the event, hosts submitted their questions about hosting and the Airbnb platform, and voted on their favorites. Brian then answered the top-voted questions during the live event.
In just two weeks, hosts from around the world submitted a total of 11,579 questions and 77,876 votes. While we didn’t have time to answer all of your questions in this first Q&A (it would have taken 191 hours!), we started with the top 9 themes that received the most votes.
Click each question to hear Brian’s answer.
Why are commercial property agents and hotels allowed on Airbnb?
Geoff, Bluegums Retreat in Spa Country
How is Airbnb improving its Smart Pricing tool?
Allan, Tranquil Island Family Villa
Can you ensure guests have actual profile photos of themselves?
Rachel, Rach’s Place
Can Airbnb build greater pricing options for different types of stays?
David, Absolute Beachfront
Will Airbnb reduce its host fees?
Phoebe, Master Room Close to City
How can hosts manage guest expectations even when the listing description is clear?
Louise, Stylish Ponsonby Apartment
What should a host do when more people show up than in the reservation?
Celia, Bird Paradise Apartment
How can Airbnb make it easier to contact customer service?
When are Experiences going to be offered in every city?
Chantal, Sunny, artistic loft retreat
Moving forward together
After the Q&A, Brian shared some thoughts on Airbnb’s vision for the future, including how hosts represent the future of our global economy and how Experiences fit into our notion of community and travel.
Input from our host community plays a vital role in helping us to continually improve. A big thank you to everyone who participated in our first global host Q&A. We appreciate your feedback and are grateful for the dedication you’ve shown by participating in our community.
See you at the next one!
