We’re introducing two new features to make messaging on Airbnb even easier than before. Now, when you log in to Airbnb, you’ll notice that you have separate inboxes: one for when you’re hosting and another for when you travel as a guest.
We’ve also added a second feature for hosts to simplify communication with guests. Using saved messages, hosts can draft and save the answers to their guests’ most common questions, so now you’ll only have to type directions to your home once, click save, and it’ll be ready to send to the next guest. Check out the video to see how it works.