Over 70 million people have had safe and memorable experiences on Airbnb. We know that incidents on Airbnb are rare, but emergency situations can occur anywhere and anytime. In the unlikely event that a guest finds themselves in an emergency situation while staying with an Airbnb host, we want them to be able to access help as quickly and easily as possible.
In 2014, we launched emergency safety cards, to make it easier for hosts to identify fire extinguishers, fire alarms, gas valves and emergency escape routes. Today, on European 112 Day, we’re pleased to announce a new partnership with the European Emergency Number Association, which gives access to local emergency services numbers in any European country, to promote safer travel for our community.
Starting today, a new look safety card will be available for hosts to download, providing numbers for the emergency services in the USA (911), Europe (112) and Australia (000), so hosts don’t need to fill in these details themselves. The safety card can be found in the Home Safety tab of the Manage Listing section of your dashboard and looks like this:
You’ll also be able to easily download, print and display the card in your listing, ensuring guests have all this relevant information in one easy place.
We’re constantly looking at new ways to help keep our community safe, including offering 25,000 free smoke and carbon monoxide detectors, and we’re pleased to make this important tool available to hosts.