Last updated: October 14, 2020
As restrictions are beginning to ease in some areas around the world, we recognize that many of you are eager to get back to hosting.
We have reopened 73 regions and Airbnb Adventures reopened October 1 in countries and regions that have reopened.
On October 23rd the following new regions will reopen:
- Brazil, Colombia, Egypt, India, Martinique, Mexico, Panama, Tanzania, Uruguay
- The following US States: Alabama, Alaska, Arizona, Arkansas, California, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Louisiana, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, North Carolina, Maine, Montana, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wyoming
As regions re-open for in-person experiences, Airbnb will waive its service fees for bookings of eligible experiences received by eligible hosts for 8 weeks, up to $1000 per eligible host.
For Adventures hosts in countries/regions that reopened prior to Oct 1, 2020 who have not already received the benefit of the fee waiver for single day experiences, Airbnb will refund its service fees for bookings of eligible Adventures received by eligible hosts for 8 weeks from the date Adventures reopens for booking in such hosts’ country/region, up to $1000 per eligible host. For eligible Adventure hosts in a country/region opening after October 1, 2020, Airbnb will not collect a Service Fee for bookings received by Eligible hosts for 8 weeks from the date Adventures reopens for booking in such hosts’ country/region, up to $1000 per eligible host. See full Adventures – COVID-19 Region Reopening Fee Refund/Waiver Terms here.
The following regions have not reopened and in-person Experiences continue to be paused through November 6: Argentina, Bolivia, Botswana, Chile, Ecuador, Hong Kong, Madagascar, Mauritius, Morocco, Namibia, Peru, Singapore, US (New Jersey, New Mexico, Iowa, Indiana, Kentucky, Minnesota, Michigan, North Dakota, South Dakota, Wisconsin), Zambia.
For hosts in these regions, cancellations will be processed 2-3 days before the previous extension end date and affected booking guests will be sent a $25 coupon to redeem on a future experience.
Please know that we want to reopen countries as quickly as possible, as long as it is safe and permissible to do so. We will continue to evaluate evolving account health data, restrictions at the national or local level, and health guidance from relevant sources.
We are also now requiring hosts to complete a safety quiz and attestation.
All hosts of in-person experiences should have already completed the safety quiz and attestation by the September 1st deadline. If you have not not completed the requirements, your experience has been paused. You can still reactivate your experience by completing the safety quiz and attestation. We will not be able recover any cancelled bookings, but will unblock your calendar for new bookings upon completion of the requirements. Complete your safety requirements.
How are we assessing when to reopen a country for in-person Experiences?
Please know that we want to reopen countries as quickly as possible, as long as it is safe and permissible to do so. We are looking to important government guidance, such as restrictions on non-essential businesses and group-size gatherings.
Why are we re-opening Experiences on a country-level and not city-level?
As we plan to reopen, we continue to monitor government guidance, which is most readily available at the country level.
In some countries where government restrictions are available at a state level, we may use this criteria to assess reopening states individually. In the United States, for example, we will be making decisions about reopening for in-person Experiences in individual states moving forward.
How will I know if my country is about to reopen and how can I prepare?
We will email hosts to alert them when their country is reopening.
Start by adding dates to your calendar for experiences from the date your country is reopening onwards.
Once your country reopens for experience bookings, we will waive our service fees for eligible experience bookings received by eligible hosts for 8 weeks, up to $1000 per eligible host. Experience hosts are eligible if they had an experience live on Airbnb on or before Feb 1, 2020 in mainland China and March 16, 2020 in all other regions. Read more about the fee waiver here.
How can I host my in person experience safely now that my country has reopened?
Airbnb is committed to caring for the health and well-being of hosts and guests. To help support you as travel evolves, we’ve created new safety guidelines for person-to-person interaction during experiences and cleaning guidelines to help you prepare your space. These guidelines are meant to help you adapt your experience to reduce potential risks to the health and safety of you and your guests.
All hosts must review and follow the guidelines. Remember that in addition to any applicable local requirements, masks are currently required to be worn by all hosts and guests during in-person experiences.
Are there any safety guidelines for Food & Drink experiences?
In addition to Airbnb’s Food safety guidelines for experiences, hosts of experiences that include any kind of preparation or consumption of food and/or drink are also required to follow Health and Safety guidelines to help reduce the risk of transmission of COVID-19. These additional COVID-19 related guidelines are meant to supplement—not replace—any applicable state, local, territorial, or tribal health and safety laws, rules, and regulations.
Are there any safety guidelines for Adventures?
Hosts of Adventures are required to follow Health and Safety guidelines to help reduce the risk of transmission of COVID-19.
After a country is announced to reopen or reopens, is it possible it might shut down again, and under what circumstances?
If relevant government guidance, there is a chance we may have to cancel plans to reopen in a country or pause experiences in a country after it has reopened and will notify hosts if that happens.