Last updated: September 2, 2020
As restrictions are beginning to ease in some areas around the world, we recognize that many of you are eager to get back to hosting.
We are excited to share that several countries have reopened for in-person experiences, including Australia (except Victoria), Austria, Bahamas, Belgium, Belize, Bermuda, Bhutan, Bulgaria, Cambodia, Canada, China, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Georgia, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia, Ireland, Italy, Jamaica, Japan, Jordan, Kyrgyzstan, Laos, Latvia, Lithuania, Malaysia, Malta, Monaco, Mongolia, Montenegro, Nepal, Netherlands, New Zealand, Ireland, Norway, Oman, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Serbia, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vietnam.
In addition Russia will reopen on August 28 as well as the following US states: Colorado, Utah, Oregon, Pennsylvania, Illinois, Ohio, Massachusetts, Maryland, Washington DC. New York will reopen September 10.
As countries re-open for in-person experiences, Airbnb will waive its service fees for bookings of eligible experiences received by eligible hosts for 8 weeks, up to $1000 per eligible host. .
For all regions not mentioned above, in-person Experiences continue to be paused through September 24 . For hosts in these regions, cancellations will be processed 2-3 days before the previous extension end date and affected booking guests will be sent a $25 coupon to redeem on a future experience.
All Airbnb Adventures will be paused until September 30 regardless of country or region.
Please know that we want to reopen countries as quickly as possible, as long as it is safe and permissible to do so. We will continue to evaluate evolving account health data, restrictions at the national or local level, and health guidance from relevant sources.
We are also now requiring hosts to complete a safety quiz and attestation.
Hosts of in-person experiences outside of the US need to complete a safety quiz and attestation by September 1st in order to continue hosting in-person. Once you complete the quiz and attestation, you will receive a special highlight on your experience page. Get started.
Hosts in the US should have already completed the quiz by the July 31 deadline. If you have not, please complete it as soon as possible to avoid bookings being canceled once your market reopens for experiences.
What happens if hosts do not complete the safety and cleaning quiz and attestation?
If hosts do not complete these steps by September 1, any bookings for dates through September 15 will be cancelled . If hosts do not complete these steps by September 15, all future bookings will be cancelled and their Experience will be paused until these steps are completed.
How are we assessing when to reopen a country for in-person Experiences?
Please know that we want to reopen countries as quickly as possible, as long as it is safe and permissible to do so. We are looking to important government guidance, such as restrictions on non-essential businesses and group-size gatherings. We are also looking at health information — closely monitoring infection rates, based on data from Johns Hopkins University, a widely trusted, independent source, for COVID-19 global health data and relying on the guidance of governments and health experts. Our health criteria was developed in consultation with former Surgeon General of the United States, Dr. Vivek Murthy.
Why are we re-opening Experiences on a country-level and not city-level?
As we plan to reopen, we continue to monitor government guidance, health data, and feedback from health experts, which is most readily available at the country level.
In some countries where government restrictions and health data are available at a state level, we will now use this criteria to assess reopening states individually. In the United States, for example, we will be making decisions about reopening for in-person Experiences in individual states moving forward.
How will I know if my country is about to reopen and how can I prepare?
We will email hosts to alert them that their area is reopening.
Start by adding dates to your calendar for experiences from the date your country is reopening onwards.
Once your country reopens, we will waive our service fees for eligible experience bookings received by eligible hosts for 8 weeks, up to $1000 per eligible host. Experience hosts are eligible if they had an experience live on Airbnb on or before Feb 1, 2020 in mainland China and March 16, 2020 in all other regions. Read more about the fee waiver here.
How can I host my in person experience safely now that my country has reopened?
Airbnb is committed to caring for the health and well-being of hosts and guests. To help support you as travel evolves, we’ve created new safety guidelines for person-to-person interaction during experiences and cleaning guidelines to help you prepare your space. These guidelines are meant to help you adapt your experience to protect the health and safety of you and your guests.
All hosts must review and follow the guidelines. Remember that in addition to any applicable local requirements, masks are currently required to be worn by all hosts and guests during in-person experiences.
Are there any safety guidelines for Food & Drink experiences?
In addition to Airbnb’s Food safety guidelines for experiences, hosts of experiences that include any kind of preparation or consumption of food and/or drink are also required to follow Health and Safety guidelines to help reduce the risk of transmission of COVID-19. These additional COVID-19 related guidelines are meant to supplement—not replace—any applicable state, local, territorial, or tribal health and safety laws, rules, and regulations.
After a country is announced to reopen or reopens, is it possible it might shut down again, and under what circumstances?
If relevant government guidance or infection rates change, there is a chance we may have to cancel plans to reopen in a country or pause experiences in a country after it has reopened and will notify hosts if that happens.