I want to update everyone about some steps we’re taking to help hosts make their homes safer and help give guests even more peace of mind.
At Airbnb, we take safety seriously. Every day, our team is working to help hosts give guests a safer, more memorable, and positive experience. We hold ourselves and our community to a high standard: we want our hosts’ homes to be amongst the safest in any neighborhood.
Since Airbnb was founded, we’ve tried to learn from our community and help make it safer and stronger. That’s why we created our Host Guarantee and Verified ID initiatives. Now, as our community continues to grow across the world, we’re taking the next step in our ongoing commitment to safety.
1. Emergency Safety Card
Ensuring hosts’ and guests’ physical safety is always a top concern. If a guest encounters an urgent or emergency situation, it’s important they know who to call, where to go and what to do.
To help make this information clear and easy to display, we’ll send an Emergency Safety Card to every eligible host in the United States who requests one. This will allow hosts to list the details of local emergency services, as well as trusted friends who live nearby and may be able to help in the event of an emergency.
2. Be Prepared: First Aid Kits for Hosts and Guests
It’s a fact of life: whether you are traveling or at home, accidents can happen at any time and any place. But a simple First Aid kit can help prevent small accidents from becoming big problems. Starting today, we’ll distribute free First Aid Kits to the first 10,000 eligible hosts in the United States who request one while supplies last. Click here for more details.
3. Smoke and CO Detectors in Every Airbnb Listing
We know that smoke and carbon monoxide detectors save lives, but published reports indicate that roughly 60 percent of all homes in North America don’t have carbon monoxide detectors. We want to do more. By the end of 2014, we’ll require all Airbnb hosts to confirm that they have these devices installed in their listing.
To help achieve this goal, we are giving away smoke and carbon monoxide detectors to every eligible host in the United States who requests one and we’re working to expand all of these initiatives around the world. Click here to learn more about this offer.
If you are a host and already have these devices installed, that’s terrific. Please update your listing description now by clicking here and let your guests know you’ve taken this step toward safety.
As times and technologies change, please know that we’ll constantly be looking for ways to innovate, improve, and ease the task of making your homes and neighborhoods more secure and welcoming places to live. And we always want to hear what you have to say. If you have suggestions, questions or comments, please visit airbnb.com/contact.
As we move forward, we’ll never forget that Airbnb is nothing without the hosts and guests who explore the world and provide unique experiences to millions of travelers. We’re honored that you’ve chosen to be a part of this incredible community.