We know the safety of your guests is your top priority while hosting an experience. Consider the tips below about how to keep your guests safe and make sure they have a great time.
Design for safety
When planning your experience, you should keep safety precautions top of mind. This includes educating yourself about any local rules and safety regulations in your city. Try thinking through the entire experience from start to finish. What safety equipment should be provided? What training do guests need before your experience begins?
Set detailed expectations
Informing your potential guests about exactly what to expect before they book goes a long way to making sure guests feel prepared and taken care of. You’ll want to use your experience page description to its fullest and be detailed about any necessary physical requirements or safety measures guests should take in advance.
It can help to put yourself in your guests’ shoes and think about what questions they might have. For example, is your activity particularly strenuous? Should guests come prepared with sun protection or wear hiking shoes? Should people with certain allergies take special precautions?
Get to know your guests in advance
You can take advantage of our secure on-platform messaging tool to get to know your guests ahead of time. Are there certain ways to tailor the experience to help ensure this group is as safe as possible? Is there extra equipment or supplies you should bring along?
The day before your experience, we highly recommend sending your guests a reminder message, including information about safety, through the app to make sure they come prepared.
If in doubt, reach out
In the rare case an issue should arise, our Customer Service and Trust and Safety teams are standing by 24/7 in 11 languages to help make things right. You can always reach out by visiting https://www.airbnb.com/help/contact_us.
In the event of an emergency, always call local emergency officials before reaching out to us.
While nobody can eliminate all the risk in hosting or traveling, at Airbnb we strive to make sure that every host and guest has a great time.
This is especially important for experience hosts. We want to make sure you feel empowered and supported to share your unique talents and passions as safely as possible.
We do this by taking a comprehensive approach to earning our community’s trust. We have an entire department dedicated to helping to keep our hosts and guests safe. With offices spanning the globe, our Trust and Safety team is made up 24/7 support agents, engineers, data scientists, law-enforcement liaisons, victim-advocacy specialists, insurance experts, and more—all working together to help better protect our community.