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Here’s what we’ve learned from our best hosts: hospitality is about making people feel like they belong. Great hosts create unforgettable experiences by thoughtfully considering how their guest truly feel along each stage of their experience journey.

Inspire a sense of belonging by helping your guests feel:

  • Safe
  • Recognized
  • Welcomed
  • Special

Suggested Reading: Dive into these keys to hospitality and find out how you can make your guests feel immediately at ease in this article.

The exercise below can help you come up with the unique ways you’ll provide hospitality to your guests. You may want to consider how you provide safe, welcoming, personalized moments along your guest’s journey, from the moment they book to the end of your experience. You might even consider connecting with your guests after the experience to help them remember the time you spent together, this may remind them to leave you a review!

Before the experience begins, here are ways I can make my guests feel…

Safe Recognized Welcome Special
 

 

 

During arrival and introductions

Safe Recognized Welcome Special
 

 

 

During the activity: this is the peak point of their journey!

Safe Recognized Welcome Special
 

 

 

At the end of the experience

Safe Recognized Welcome Special
 

 

 

Bonus moment: after the experience

Safe Recognized Welcome Special
 

 

 

Remember: these are just a few prompts based on what we have heard from hosts who have found personal success this way. There is no single way to be a hospitable host. As long as your guests are safe, comfortable and having fun, you’re doing a great job.

“People may forget what you said — but they will never forget how you made them feel.” – Carl W. Buehner