“Feedback is a gift.” We hear this refrain often at Airbnb. Sure, the term “feedback” elicits a sense of dread in even the most self-assured individuals, perhaps with a dose of sweating. Constructive criticism can feel less constructive, and more critical, for both the deliverer and the recipient.
Even so, immediate and direct feedback is the only way to create a culture of continuous improvement, and Recruiting is no exception. We take candidate input very seriously, which is why we give our applicants multiple opportunities to fill out a Candidate Survey. We email a survey post-rejection, and to new hires after they join–plus,many of our recruiters embed the survey link in their signatures.
It’s important to get a cross section of feedback at every stage of the Candidate Journey, from those who don’t make it past the application review stage all the way to the excited new hires.
We see some common themes from the survey results:
- “Per the job description, I thought I was qualified. So why was I rejected?”
- “I’d like more information about how to get a job on a particular team.”
- “I was disappointed by your process because…, and some recommendations for fixing this issue are….”
- “I was impressed by your process because…, and I wouldn’t change a thing.”
- “Do you even read this?”
We’ll address some of the above questions in future posts, but for now the answer to that final question is a resounding yes. We do read your feedback. Every single survey.
Of course, we don’t stop there. At our bimonthly Recruiting all-hands meeting, we review the survey results and talk about what we’re doing well, what we’re doing poorly, and how to course correct if necessary. It’s not all negative! Candidates frequently use their surveys to acknowledge recruiting team members for going above and beyond, and we celebrate these individuals, as well. Furthermore, we’re piloting a monthly sync with hiring managers specifically to talk about candidate experience during the interview process.
So, we implore you: keep the feedback coming. It’s a gift, after all.