At Airbnb, nothing is more important to us than the safety of our community. That’s why we’ve developed a variety of trust and safety initiatives like Verified ID, our $1 Million Host Guarantee, and our Host Protection Insurance liability program. And we’ve built a world-class Trust and Safety team that spans the globe.
Over 50 million total guests have had safe, positive experiences traveling on Airbnb to date. We’re proud of our trust and safety programs, but we realize that we can always do more to build trust in our community. That’s why we work with a team of world-class advisors who provide our Trust and Safety team with guidance and expertise.
Today, we’re proud to announce that we’re adding two new members to the Airbnb Trust Advisory Board: Juliette Kayyem and Rich Serino.
Juliette Kayyem is one of the nation’s foremost experts in matters of national security, emergency management, and crisis response. Juliette was President Obama’s Assistant Secretary for Intergovernmental Affairs at the Department of Homeland Security, where she played a pivotal role in major operations including handling of the H1N1 pandemic and the BP Oil Spill response. Before that, she was Massachusetts Governor Deval Patrick’s homeland security advisor guiding regional planning and the state’s first interoperability plan, and overseeing the National Guard. She has also served as a member of the National Commission on Terrorism.
Juliette is the founder of one of the nation’s few female-owned security companies, Kayyem Solutions, LLC, and also teaches on the faculty at Harvard’s Kennedy School of Government. A leading voice on homeland security and resiliency, Juliette is a CNN analyst, host of the “Security Mom” podcast produced by NPR’s WGBH, and author of the forthcoming Simon & Schuster memoir “Security Mom: An Unclassifed Guide to Protecting Our Homeland and Your Home.”
Rich Serino has spent more than forty years in public service, during which he has provided extensive leadership on emergency management, emergency medical, and homeland security at local, state, federal, and international levels. In 2009, Rich was appointed by President Obama and confirmed by the Senate as the Deputy Administrator of the Federal Emergency Management Agency, where he served until 2014. Rich led response to over sixty national disasters while at FEMA and during Super Storm Sandy he as the lead federal area commander for New York and New Jersey. Prior to his time at FEMA, Rich spent 36 years at Boston EMS, where he rose through the ranks to become Chief and developed it into one of the best and most nationally-recognized EMS systems in the U.S.
Juliette and Rich join Cindy Southworth, Executive Vice President at the National Network to End Domestic Violence (NNEDV) and an international expert on women’s safety issues. Airbnb’s Trust Advisory Board is a council of experienced officials from across a range of public safety expertise. The Advisory Board meets quarterly with senior Airbnb personnel to make recommendations and provide guidance as we continue building our Trust and Safety program. Advisory Board members help the team develop protocols for responding to urgent issues, train staff members on their areas of expertise, and help evaluate products and technical improvements that can better help protect our community.
We’re proud to add Juliette and Rich to our Trust Advisory Board, and we look forward to collaborating with them to help deliver safe experiences for Airbnb guests and hosts worldwide.