In developing best practices for our remote areas Experiences, we worked with the Adventure Travel Trade Association (ATTA), expert leaders in the outdoor activities space. Established in 1990, the ATTA today is widely recognized as a vital leadership voice and partner for the adventure travel industry around the world.
In some instances, Experiences might take place in remote areas. A remote area is defined as a location that is one hour or more away from definitive medical care.
Interested in hosting or going on an Experience in a remote area? Here are some safety tips, provided by the ATTA that cover the most common remote areas where Experiences take place:
- Ocean (tips for Hosts, Guests)
- Jungle (tips for Hosts, Guests)
- Ice (tips for Hosts, Guests)
- Desert (tips for Hosts, Guests)
Criteria and restrictions for hosts leading an Experience in a remote area
All Experiences must meet certain quality and eligibility standards before being offered to guests, and every host must demonstrate expertise relevant to the Experience they host. Additionally, all Experiences have a detailed page for guests with information about the host, the trip and what prospective guests can and should expect.
Hosts that would like to lead an Experience in a remote area with activities that may require special skills or certifications, must attest to having the appropriate skills certification, current First Aid & CPR training, and/or access to medical services relevant to the activity they would like to lead.
For Experiences involving certain activities that could pose a heightened safety risk, we look to see that hosts have licenses and/or certifications for the activity where appropriate. We work with a third-party vendor to check licenses and/or certifications for the activity.
- Age restrictions: Hosts are encouraged to use their discretion when assigning age restrictions to an Experience that takes place in a remote area. If a guest has questions about the age restrictions associated with an Experience, they can message their host for additional information.
- Animal welfare: Experiences with animals as a center point of the trip or an activity (ex. dog sledding, falconry, shark diving), must follow our Animal Welfare Guidelines created in consultation with World Animal Protection, an organization committed to improving the lives of animals. They apply to Experiences involving wild animals in the wild and in captivity, as well as domesticated/working animals under human care. We believe all animals should be respected for their intrinsic value and role in the global ecosystem, and if we are made aware that an Experience violates these guidelines, it will be removed from the platform.
If we are made aware that an Experience and/or host violates our platform policies, community standards, or terms of service, we will take action including permanent removal from our community if warranted. We’re constantly reviewing and revising our platform policies and protections in order to make the experiences offered on Airbnb safer and higher quality.
We recommend that all guests and hosts engaging in an Experience prepare an emergency plan in case of a natural disaster or any other kind of emergency that could occur during an Experience.
Here are several useful safety plan templates provided by the American Red Cross and the International Federation of the Red Cross and Red Crescent Societies (IFRC):
Airbnb provided trip protections
All multi-day trips include 24/7 customer support. We also maintain $1 million of liability insurance under our Experience Protection Insurance program, in order to provide hosts and guests with peace of mind (certain exclusions apply). Additionally, in the event of a life-threatening injury, we also have partnered with an emergency medevac provider which may be activated to reach an injured party to support a medically necessary evacuation.
Adventure Travel Trade Association (ATTA)
Courtesy of the Adventure Travel Trade Association. ©2019 Adventure Travel Trade Association. All rights reserved.
The Adventure Travel Trade Association (ATTA) name and logo are used with its permission, which in no way constitutes an endorsement or vetting of, express or implied, of any product, service, person, company, opinion or political position. The ATTA does not select or approve, and is not involved in the selection or approval of, Airbnb Experiences or hosts. For more information about the Adventure Travel Trade Association, please visit adventuretravel.biz.
American Red Cross and the International Federation of the Red Cross and Red Crescent Societies (IFRC):
Courtesy of the American Red Cross and International Federation of the Red Cross and Red Crescent Societies. ©2019 The American National Red Cross ALL RIGHTS RESERVED.
The American Red Cross and International Federation of the Red Cross Red Crescent name and emblem are used with its permission, which in no way constitutes an endorsement, express or implied, of any product, service, company, opinion or political position. The American Red Cross logo is a registered trademark owned by The American National Red Cross. For more information about the American Red Cross, please visit redcross.org.